Terms and Conditions

PANTRY PIC — TERMS & CONDITIONS

Effective date: 1 August 2025  ·  Last updated: 19 October 2025
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1. Acceptance of Terms

By accessing the pantrypic.com website (the "Site") or downloading, installing or using the Pantry Pic mobile application (the "App"), you ("User," "you") agree to be bound by these Terms & Conditions (the "Terms") and all policies referenced herein (collectively, the "Agreement"). If you do not agree, do not use the Services.

2. Parties and Contact

Apptractive Pty Ltd
ABN: 37627379800
Registered office: 3/79 O'Donnell Street, North Bondi NSW 2026, Australia
Email: hello@pantrypic.com

3. Definitions

"Services" means the Site, the App, and all associated features and functionality, including ingredient recognition, recipe and meal‑plan recommendations, nutrition information, step‑by‑step cooking guidance, shopping‑list export, sharing, referral rewards, promotional offers, in‑app notifications, customer support, and any beta or experimental features.
"User Content" means any photos, video, text, graphics, data, feedback or other material you upload or submit to the Services.
"Store(s)" means Apple App Store and Google Play (and any successor storefronts).
"Subscription" means a paid, auto‑renewing entitlement purchased via a Store.
"Introductory Offer" includes free trials and discounted introductory pricing.

4. Eligibility & Children

You must be 13 years or older (or the digital‑consent age in your country, if higher) and legally able to enter a binding contract. If you are under 18 (or the age of majority where you live), you must have a parent or legal guardian review these Terms and consent to your use. The Services are not directed to children under 13. You are responsible for compliance with local laws.

5. Licence & Device Permissions

We grant you a personal, revocable, non‑exclusive, non‑transferable licence to (a) install one copy of the App on a device you own or control and (b) access the Site, solely for lawful, personal, non‑commercial use in accordance with this Agreement. The App requires certain device permissions (e.g., camera, photo library, notifications, network access) to function. You can manage permissions in your device settings; disabling permissions may limit functionality.

6. Accounts, Security & Communications

You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorised use. By using the Services, you consent to receive in‑app, email and push notifications related to your account, Subscription, and product updates. You can control non‑essential marketing notifications in settings.

7. Subscriptions, Trials, Billing & Refunds

7.1 Where you purchase. Subscriptions, trials and in‑app purchases are processed by the relevant Store. Billing, renewal and cancellation are governed by the Store's terms; we do not access or store full payment card details.

7.2 Auto‑renewal. Unless you cancel at least 24 hours before the end of the current period, your Subscription automatically renews for the same term at the then‑current price. Manage or cancel in your Apple or Google subscription settings. Deleting the App does not cancel your Subscription.

7.3 Trials and Introductory Offers. If offered, a free trial or discounted introductory period converts to a paid Subscription at the end of the offer unless cancelled at least 24 hours before expiry. Eligibility, duration and availability may vary by region and account history.

7.4 Prices & Taxes. Prices are shown in your local currency where feasible and may include applicable taxes. We may change prices prospectively with notice as required by law and Store policies.

7.5 Refunds. Refunds are handled by the Store and subject to the Store's rules and any non‑excludable rights (e.g., under the Australian Consumer Law (ACL)). Contact Apple or Google to request a refund. Where required by law, we will assist you in exercising applicable rights.

7.6 Promotions & Promo Codes. Promotional codes, bundles or partner offers are subject to additional terms, may be time‑limited and non‑transferable, and have no cash value.

8. Health, Safety, Nutrition & Allergy Disclaimer

The Services use automated systems (including machine learning/AI) to analyse images and suggest ingredients, recipes, meal plans and nutrition information. Outputs may be inaccurate, incomplete or unsuitable for your circumstances. Information is general in nature and not medical, dietary or nutrition advice. You must:

• Verify ingredients and potential allergens on physical product labels and with retailers/manufacturers.
• Check cooking temperatures, doneness and food safety guidelines applicable in your country.
• Use your own judgment and consult qualified professionals where needed.
To the fullest extent permitted by law, we are not liable for allergic reactions, illness, injury, property damage or other harm resulting from reliance on the Services.

9. User Content & Feedback Licence

You retain ownership of your User Content. You grant us a worldwide, royalty‑free, transferable and sublicensable licence to host, store, process, adapt, reproduce, publish and display your User Content solely to operate, provide and improve the Services, including to create non‑identifying aggregated/derivative datasets. If you provide feedback, ideas or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty‑free licence to use them without restriction and without any obligation to compensate you.

10. Community & Acceptable Use

You must not, and must not attempt to:

• upload unlawful, infringing, misleading, defamatory, obscene or hateful content;
• upload images of others without lawful consent, or images of minors without verifiable parental consent;
• decompile, reverse engineer or otherwise access source code or non‑public APIs;
• bypass or interfere with security or access controls;
• introduce malware or scrape, crawl, or bulk‑export in violation of robots or technical limits;
• use the Services to build a competing dataset or product;
• misrepresent nutrition/allergy information or provide harmful instructions;
• violate sanctions, export controls or other applicable laws.
We may remove or disable content, suspend or terminate accounts, and report unlawful content to authorities at our discretion and as required by law.

11. Intellectual Property & Open Source

All intellectual‑property rights in the Services (including software, models, UI, trademarks and branding) are owned by Apptractive Pty Ltd or its licensors. Except for the limited licence in §5, no rights are granted. The Services may incorporate open‑source components; applicable licences will be provided in‑app or on the Site.

12. Third‑Party Services & Links

The Services integrate with third parties (including Apple, Google, RevenueCat, Stripe, AWS, OpenAI, analytics/attribution providers and recipe or nutrition data sources). Their terms and privacy practices apply. We are not responsible for third‑party services or links outside our control. Where required, we will identify any sponsored or affiliate links.

13. Service Availability, Changes & Beta Features

We may enhance, modify, suspend or discontinue any part of the Services at any time (including beta/experimental features). We will endeavour to provide prior notice where practicable. We are not liable for delays, failures or outages caused by events beyond our reasonable control (e.g., internet/hosting failures, platform outages, force majeure).

14. Warranties Disclaimer

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, quiet enjoyment and non‑infringement. Nothing in this clause limits any non‑excludable statutory guarantees (e.g., under the ACL).

15. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability for claims arising out of or relating to the Services is limited to the Subscription fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, special, exemplary or consequential damages, loss of profits, goodwill, data, or business interruption, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited by law (e.g., fraud, wilful misconduct, or liability for death or personal injury to the extent caused by our negligence where such limitation is unlawful). Your statutory rights remain unaffected.

16. Indemnity

You will indemnify and hold harmless Apptractive Pty Ltd and its officers, employees and contractors from any claim, loss or expense (including reasonable legal fees) arising from: (a) your breach of this Agreement; (b) your User Content; or (c) your violation of law or third‑party rights.

17. Termination

We may suspend or terminate your access immediately where you breach this Agreement, we are required by law, or for risky/abusive activity. You may stop using the Services at any time. Upon termination you must delete all copies of the App. Sections 8–20 survive termination.

18. Governing Law & Dispute Resolution

Except where prohibited by mandatory local law, this Agreement is governed by the laws of New South Wales, Australia. Any dispute shall be resolved by binding arbitration under the Resolution Institute Arbitration Rules in Sydney, before a single arbitrator, in English. Either party may seek interim injunctive relief in a court of competent jurisdiction. Consumer carve‑out: You may bring an eligible claim in small‑claims court where permitted.
Class‑action waiver (where permitted): You and we agree disputes will be resolved only on an individual basis and not as a class or representative action.
EU/UK consumers retain any overriding consumer‑protection rights and may use the EU ODR platform where applicable.

19. Changes to these Terms

We may update these Terms with at least 30 days' notice (email, in‑app notice or on the Site). Continued use after the effective date constitutes acceptance. If you do not agree to changes, you must cancel your Subscription (via the Store) and stop using the Services before the changes take effect.

20. Privacy

Our Privacy Policy forms part of this Agreement and explains how we collect and process personal data, including camera images, analytics/attribution data, and device identifiers. Certain processing may be based on your consent, which you can withdraw in settings or as described in the Privacy Policy.

21. Referral Rewards Program

Participation is optional. To earn a reward, a referred new customer must enter your valid referral code during sign‑up and maintain an eligible annual Subscription beyond any applicable refund, cooling‑off or chargeback period (the "Qualification Period").
Reward: AUD $10 in account credits per eligible annual Subscription (amount may vary by region or promotion). Rewards have no cash value until issued and may not be sold or transferred.
Anti‑abuse: We may investigate suspected fraud, self‑referrals, code‑sharing sites, bulk messaging/spam, misuse or legal violations. We may withhold, reverse or reclaim rewards for cancellations, refunds, chargebacks, disputed payments or abusive activity.
Changes: We may change, suspend or withdraw the program (including reward amounts or eligibility) at any time. Except for rewards already issued and not voided under this section, we are not liable for any loss or lost opportunity arising from program changes or termination.
Taxes: You are responsible for any tax, reporting or regulatory obligations related to rewards received.

22. Intellectual Property Complaints (Copyright/DMCA‑style)

We respect intellectual‑property rights. If you believe content infringes your rights, please send a notice to hello@pantrypic.com with: (a) your contact details; (b) identification of the copyrighted work or other right; (c) identification of the material claimed to be infringing and its location; (d) a statement that you have a good‑faith belief the use is not authorised; and (e) a statement that the information is accurate and, under penalty of perjury, you are authorised to act. We may remove or disable access to the material and, where appropriate, terminate repeat infringers.

24. Export, Sanctions & Restricted Jurisdictions

You must comply with applicable export‑control and sanctions laws and may not use the Services where prohibited. You represent you are not located in, under the control of, or a national/resident of any restricted territory.

25. App Store Provider Terms

This Agreement is between you and Apptractive Pty Ltd, not with Apple or Google. Apple and Google are third‑party beneficiaries and may enforce these Terms to the extent they relate to the App. You must also comply with the then‑current App Store and Google Play terms, including auto‑renewal and refund rules.

26. Miscellaneous

Entire Agreement. These Terms and referenced policies constitute the entire agreement between you and us regarding the Services.
Severability. If any provision is unenforceable, the remainder remains in effect.
Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger, acquisition or asset sale.
No waiver. Failure to enforce a provision is not a waiver.
Notices. We may provide notices electronically (email, in‑app, Site).
Headings. Headings are for convenience only.

27. Contact

Email: hello@apptractive.com.au
Address: 3/79 O'Donnell Street, North Bondi NSW 2026, Australia

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ANNEX A — FEATURE‑SPECIFIC DISCLOSURES

• Image/Ingredient Detection. Automated detection is probabilistic. Always confirm ingredients and allergens before consumption.
• Nutrition Info. May be estimated from public or third‑party datasets and may not reflect actual products or serving sizes. Do not rely on the Services for medical or dietary decisions.
• Shopping Lists & Integrations. Where we enable export to third‑party retailers or apps, we are not responsible for third‑party pricing, availability or substitutions.
• Sharing & Social Features. Content you share may be visible to others; do not post private information. You can delete your own shared posts, but caching or re‑shares may persist.
• Push Notifications. You can manage notification preferences in the App or device settings.
• Beta/Experimental. Features labelled beta, labs or experimental may be less reliable and may be modified or removed.
• A/B Testing & Personalisation. We may run product experiments that change UI or feature availability for subsets of users to improve the Service.

ANNEX B — REGIONAL DISCLOSURES (SUMMARY)

• Australia: Non‑excludable guarantees under the ACL apply. Nothing in these Terms limits your ACL rights.
• United States (selected states, incl. CA/NY/VA/CO/CT): Certain consumer auto‑renewal disclosures, cancellation and refund rights apply; manage Subscriptions in your Store settings.
• EU/UK: You may have a statutory withdrawal/cooling‑off right for digital content that is not supplied on a tangible medium, subject to consent to immediate supply and waiver upon download/use. Your local consumer‑protection laws apply in addition to these Terms.