Terms and Conditions

PANTRY PIC — TERMS & CONDITIONS

Effective date: 1 August 2025  ·  Last updated: 18 January 2026

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1. Acceptance of Terms

By accessing the pantrypic.com website (the "Site"), using our web application, or downloading, installing or using the Pantry Pic mobile application (the "App"), you ("User," "you") agree to be bound by these Terms & Conditions (the "Terms") and all policies referenced herein (collectively, the "Agreement"). If you do not agree, do not use the Services.

2. Parties and Contact

Apptractive Pty Ltd
ABN: 37627379800
Registered office: 3/79 O'Donnell Street, North Bondi NSW 2026, Australia
Email: hello@pantrypic.com

3. Definitions

"Services" means the Site, the App (including web and mobile applications), and all associated features and functionality, including but not limited to: ingredient detection and recognition from photos; receipt scanning; digital pantry and inventory management; recipe discovery, generation, and step‑by‑step cooking guidance; meal planning; nutrition information; shopping‑list creation and export; dietary preference and household profile settings; content sharing; referral rewards; promotional offers; communications (email, push notifications, in‑app messages); customer support; and any beta or experimental features.

"User Content" means any photos, images, video, text, recipes, notes, lists, graphics, data, feedback, or other material you upload, create, or submit to the Services.

"Store(s)" means Apple App Store, Google Play, and any other authorised application marketplace through which the App is distributed.

"Subscription" means a paid, auto‑renewing entitlement to premium features purchased via a Store or through our website.

"Introductory Offer" includes free trials, discounted introductory pricing, and promotional offers.

"Digital Pantry" means the virtual inventory of ingredients and food items you create and manage within the Services.

4. Eligibility & Account Requirements

4.1 Age. You must be at least 13 years old (or the minimum digital‑consent age in your country, if higher) and legally capable of entering a binding contract to use the Services.

4.2 Parental consent. If you are under 18 (or the age of majority in your jurisdiction), you must have a parent or legal guardian review and consent to these Terms before using the Services.

4.3 Children. The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

4.4 Account sharing. Your account is personal to you. You may not share your login credentials or allow others to access your account. Family sharing features, if offered, will be subject to separate terms. Each person using the Services must have their own account.

4.5 Compliance. You are responsible for ensuring your use of the Services complies with all applicable laws in your jurisdiction.

5. Licence & Device Permissions

5.1 Licence grant. Subject to your compliance with this Agreement, we grant you a limited, personal, revocable, non‑exclusive, non‑transferable licence to: (a) install and use the App on devices you own or control; and (b) access and use the Site and web application, solely for your lawful, personal, non‑commercial use.

5.2 Permissions. The App may request access to device features (e.g., camera, photo library, notifications, network). You can manage permissions in your device settings; disabling certain permissions may limit functionality.

5.3 Restrictions. You may not sublicence, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Services or any content obtained through the Services.

6. Accounts, Security & Communications

6.1 Account security. You are responsible for safeguarding your account credentials and for all activity occurring under your account. Notify us immediately at hello@pantrypic.com of any unauthorised access or security breach.

6.2 Transactional communications. By creating an account, you consent to receive essential service communications via email, push notification, or in‑app message, including: account verification; subscription confirmations and receipts; security alerts; service updates; and customer support responses. These communications are necessary to provide the Services and are not marketing.

6.3 Marketing communications. With your consent where required by law, we may send you promotional emails, push notifications, and in‑app messages about new features, offers, tips, and content. You can opt out of marketing communications at any time by:
• Clicking the unsubscribe link in any marketing email
• Adjusting notification preferences in the App settings
• Managing push notification permissions in your device settings
• Contacting us at hello@pantrypic.com

Opting out of marketing communications does not affect transactional or service‑related communications.

7. Subscriptions, Trials, Billing & Refunds

7.1 Free and paid tiers. The Services may be available in free and paid tiers. Certain features require a Subscription.

7.2 Where you purchase. Subscriptions may be purchased through a Store (Apple App Store, Google Play) or our website. Billing, payment processing, renewal, and cancellation are governed by the applicable Store's or payment processor's terms. We do not directly access or store your full payment card details.

7.3 Auto‑renewal. Unless you cancel at least 24 hours before the end of the current billing period, your Subscription automatically renews at the then‑current price. To manage or cancel:
• iOS: Settings → [Your Name] → Subscriptions
• Android: Google Play → Menu → Subscriptions
• Web: Your account settings on the Site
Deleting the App does not cancel your Subscription.

7.4 Trials and introductory offers. Free trials or discounted introductory periods, if offered, convert to a paid Subscription at the end of the trial unless cancelled at least 24 hours before expiry. One trial per person. Eligibility, duration, and availability may vary by region and account history.

7.5 Prices and taxes. Prices are displayed in your local currency where feasible. Prices include or exclude applicable taxes (VAT, GST, sales tax) depending on your location and the Store's practices. We may change prices with advance notice as required by law and Store policies; price changes apply to subsequent billing periods.

7.6 Refunds. Refund requests are handled by the applicable Store and subject to that Store's refund policies and any non‑excludable consumer rights in your jurisdiction. Contact Apple, Google, or our support for assistance. We will assist you in exercising any applicable statutory rights.

7.7 Promotional codes. Promotional codes, bundles, or partner offers are subject to their specific terms, may be time‑limited, non‑transferable, limited to one per account, and have no cash value.

8. Health, Safety, Nutrition & Allergy Disclaimer

8.1 Not professional advice. The Services use automated systems to analyse images, detect ingredients, scan receipts, and suggest recipes, meal plans, and nutrition information. ALL INFORMATION PROVIDED IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS, AND SHOULD NOT BE RELIED UPON AS, MEDICAL, DIETARY, NUTRITIONAL, HEALTH, OR PROFESSIONAL ADVICE.

8.2 Accuracy limitations. Automated ingredient detection, receipt scanning, recipe suggestions, and nutrition calculations may be inaccurate, incomplete, or unsuitable for your specific circumstances. The Services may fail to identify allergens, may misidentify ingredients, or may suggest recipes that are unsafe for your dietary requirements.

8.3 Your responsibility. YOU MUST:
• Always verify ingredients and potential allergens by checking physical product labels and confirming with retailers or manufacturers
• Cross‑reference any detected ingredients against the actual products in your possession
• Follow applicable food safety guidelines, cooking temperatures, and storage requirements for your country
• Use your own judgment about what is safe and appropriate for you and those you cook for
• Consult qualified healthcare professionals for personalised medical, dietary, or nutritional advice
• Not rely solely on the Services to manage food allergies, intolerances, or medical dietary requirements

8.4 Household profiles. If you use features to specify who you cook for (e.g., family members, guests), you are solely responsible for ensuring any dietary restrictions, allergies, or preferences you enter are accurate and up to date.

8.5 Disclaimer of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ALLERGIC REACTIONS, FOOD POISONING, ILLNESS, INJURY, DEATH, PROPERTY DAMAGE, OR ANY OTHER HARM RESULTING FROM YOUR RELIANCE ON THE SERVICES, INCLUDING INGREDIENT DETECTION, RECEIPT SCANNING, RECIPE SUGGESTIONS, NUTRITION INFORMATION, OR ANY CONTENT GENERATED BY THE SERVICES.

9. User Content & Licence

9.1 Ownership. You retain ownership of your User Content.

9.2 Licence to us. By uploading or submitting User Content, you grant us a worldwide, royalty‑free, transferable, sublicensable, perpetual, irrevocable licence to host, store, copy, process, adapt, modify, publish, transmit, display, and distribute your User Content solely to:
• Operate, provide, and improve the Services
• Display content you choose to share with other users
• Create aggregated, anonymised, or derivative data sets for analytics and service improvement
• Comply with legal requirements

9.3 Shared content. When you share User Content (such as recipes) with other users or via links:
• That content may be visible to recipients anywhere in the world, including countries with different data protection laws
• Recipients may save, copy, or re‑share that content
• You can delete your shared content from the Services, but copies made by recipients may persist outside our control

9.4 Content responsibility. You are solely responsible for your User Content and represent that:
• You have all necessary rights to grant the licences above
• Your User Content does not infringe any third party's intellectual property, privacy, or other rights
• Your User Content is accurate, particularly regarding allergens, dietary information, and safety instructions
• Your User Content does not contain harmful, misleading, or dangerous information

9.5 Feedback. If you provide feedback, ideas, or suggestions about the Services, you grant us a perpetual, irrevocable, worldwide, royalty‑free licence to use them without restriction or obligation to compensate you.

10. Acceptable Use & Prohibited Conduct

You must not, and must not attempt to:
• Upload, share, or transmit unlawful, infringing, misleading, defamatory, obscene, harassing, or hateful content
• Share recipes or content containing false, misleading, or dangerous information about allergens, food safety, nutrition, or health
• Upload images of individuals without their lawful consent, or images of minors without verifiable parental consent
• Impersonate any person or entity, or misrepresent your affiliation
• Decompile, reverse engineer, disassemble, or otherwise attempt to derive source code or underlying algorithms
• Bypass, disable, or interfere with security or access control features
• Introduce malware, viruses, or other harmful code
• Scrape, crawl, spider, or bulk‑export content in violation of our technical restrictions
• Use the Services to develop a competing product, service, or dataset
• Use the Services for any commercial purpose without our prior written consent
• Violate sanctions, export controls, or other applicable laws

We may remove or disable content, suspend or terminate accounts, and report illegal activity to authorities at our sole discretion and as required by law.

11. Intellectual Property

11.1 Our rights. All intellectual property rights in the Services (including software, algorithms, models, databases, user interface, designs, trademarks, and branding) are owned by Apptractive Pty Ltd or its licensors. Except for the limited licence in §5, no rights are granted.

11.2 Open source. The Services may incorporate open‑source software. Applicable licences are available in the App settings or on the Site.

11.3 Trademarks. "Pantry Pic," our logo, and other marks are trademarks of Apptractive Pty Ltd. You may not use them without our prior written permission.

12. Third‑Party Services & Links

The Services may integrate with or contain links to third‑party services, including app stores, payment processors, cloud infrastructure providers, analytics services, and content partners. These third parties operate under their own terms and privacy policies, which we encourage you to review. We are not responsible for the availability, accuracy, content, or practices of third‑party services. Any sponsored content or affiliate links will be identified where required by law.

13. Service Availability, Changes & Beta Features

13.1 Availability. We strive to maintain reliable service but do not guarantee uninterrupted or error‑free access. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

13.2 Changes. We may enhance, modify, suspend, or discontinue any part of the Services at any time, including features, pricing, or content. Where practicable, we will provide advance notice of material changes that negatively affect your use.

13.3 Beta features. Features labelled as beta, experimental, or early access may be less reliable, are provided without warranty, and may be modified or removed without notice.

13.4 Force majeure. We are not liable for delays, failures, or outages caused by events beyond our reasonable control, including natural disasters, pandemics, infrastructure failures, or third‑party service interruptions.

14. Warranties Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, TITLE, QUIET ENJOYMENT, AND NON‑INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; (D) INGREDIENT DETECTION, RECIPES, OR NUTRITION INFORMATION WILL BE ACCURATE OR SUITABLE FOR YOUR NEEDS; OR (E) RESULTS OBTAINED FROM THE SERVICES WILL BE ACCURATE OR RELIABLE.

NOTHING IN THIS SECTION LIMITS ANY WARRANTIES OR GUARANTEES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING MANDATORY CONSUMER PROTECTION LAWS.

15. Limitation of Liability

15.1 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT IS LIMITED TO THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS (AUD $100).

15.2 Exclusion of damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.3 Exceptions. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW, INCLUDING LIABILITY FOR:
• Fraud or fraudulent misrepresentation
• Gross negligence or wilful misconduct
• Death or personal injury caused by our negligence (to the extent such limitation is unlawful)
• Any other liability that cannot be lawfully limited

15.4 Consumer rights preserved. If you are a consumer, nothing in these Terms affects any statutory rights that cannot be waived or limited by contract. Your statutory rights remain unaffected.

16. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Apptractive Pty Ltd and its officers, directors, employees, agents, and contractors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
• Your breach of this Agreement
• Your User Content, including claims that it infringes third‑party rights or contains harmful or inaccurate information
• Content you share that causes harm to recipients
• Your use or misuse of the Services
• Your violation of applicable law or third‑party rights
• Any third‑party claim related to your use of the Services

This indemnity does not apply where prohibited by applicable consumer protection law.

17. Termination

17.1 By us. We may suspend or terminate your access immediately and without notice if: (a) you breach this Agreement; (b) we are required by law; (c) we reasonably believe your conduct poses a risk to us, other users, or third parties; or (d) your account shows signs of fraud or abuse.

17.2 By you. You may stop using the Services and delete your account at any time through the App settings or by contacting us.

17.3 Effect of termination. Upon termination:
• Your licence to use the Services ends immediately
• You must delete all copies of the App from your devices
• We may delete your data in accordance with our Privacy Policy
• Provisions that by nature should survive (including §§8–11, 14–16, 18–20, and 22) will survive termination

17.4 No refund. Termination does not entitle you to a refund except as required by applicable law or Store policies.

18. Governing Law & Dispute Resolution

18.1 Governing law. Except where prohibited by mandatory local law, this Agreement is governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

18.2 Jurisdiction. Subject to §18.4, any dispute arising out of or relating to this Agreement shall be submitted to the exclusive jurisdiction of the courts of New South Wales, Australia.

18.3 Arbitration (where enforceable). For disputes not subject to mandatory court jurisdiction, either party may elect to resolve the dispute through binding arbitration administered by a recognised arbitration institution in Sydney, Australia, before a single arbitrator, conducted in English. Either party may seek interim injunctive relief from a court of competent jurisdiction.

18.4 Consumer rights preserved. If you are a consumer:
• You may have the right to bring claims in your local courts under mandatory consumer protection laws
• You may have access to alternative dispute resolution (e.g., the EU Online Dispute Resolution platform at https://ec.europa.eu/odr)
• You may bring eligible claims in small‑claims court where permitted
• Nothing in this section deprives you of mandatory statutory protections

18.5 Class action waiver (where permitted). TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

19. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email, in‑app notification, or by posting on the Site. Your continued use of the Services after the effective date of revised Terms constitutes acceptance. If you do not agree, you must cancel your Subscription (via the Store or website) and stop using the Services before the new Terms take effect.

20. Privacy

Our Privacy Policy (available at https://pantrypic.com/privacy-policy) forms part of this Agreement and explains how we collect, use, share, and protect your personal data. By using the Services, you acknowledge that you have read and understood the Privacy Policy.

21. Referral Rewards Program

21.1 Eligibility. Participation in our referral program is optional and subject to these terms.

21.2 Earning rewards. To earn a reward, a new user must: (a) enter your valid referral code during sign‑up; and (b) maintain an eligible Subscription beyond any applicable trial, refund, or chargeback period.

21.3 Reward value. Rewards are account credits. The reward amount may vary by region and promotion and is subject to change. Rewards have no cash value and cannot be sold or transferred.

21.4 Anti‑abuse. We may investigate and take action against suspected fraud, including self‑referrals, code‑sharing websites, spam, or misuse. We may withhold, reverse, or reclaim rewards for cancellations, refunds, chargebacks, or abusive activity.

21.5 Changes. We may modify, suspend, or discontinue the referral program at any time. We are not liable for any loss resulting from program changes, except for rewards already validly earned and not voided.

21.6 Taxes. You are responsible for any tax obligations related to rewards you receive.

22. Intellectual Property Complaints

We respect intellectual property rights. If you believe content on the Services infringes your rights, please send a notice to hello@pantrypic.com including:
• Your contact details
• Identification of the copyrighted work or other right claimed to be infringed
• Identification of the allegedly infringing material and its location
• A statement that you have a good‑faith belief the use is not authorised
• A statement that your information is accurate and, under penalty of perjury, you are authorised to act on behalf of the rights owner

We will investigate complaints and may remove infringing content and terminate repeat infringers.

23. Accessibility

We are committed to making the Services accessible. If you have difficulty using the Services due to a disability, please contact us at hello@pantrypic.com to discuss how we can assist.

24. Export, Sanctions & Restricted Jurisdictions

You agree to comply with all applicable export control and sanctions laws. You represent that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive sanctions, and that you are not on any restricted party list.

25. App Store Terms

25.1 Relationship. This Agreement is between you and Apptractive Pty Ltd, not with Apple, Google, or any other app store operator.

25.2 Store terms. Your use of the App is also subject to the applicable Store's terms of service.

25.3 Third‑party beneficiaries. Apple, Google, and their subsidiaries are third‑party beneficiaries of this Agreement and may enforce its terms as they relate to the App.

26. Miscellaneous

26.1 Entire agreement. This Agreement and referenced policies constitute the entire agreement between you and us regarding the Services.

26.2 Severability. If any provision is found unenforceable, the remainder continues in full effect.

26.3 Assignment. You may not assign this Agreement without our prior written consent. We may assign this Agreement to an affiliate or in connection with a merger, acquisition, reorganisation, or asset sale.

26.4 No waiver. Our failure to enforce a provision is not a waiver of that provision.

26.5 Notices. We may provide notices electronically via email, in‑app notification, or posting on the Site.

26.6 Headings. Section headings are for convenience only and have no legal effect.

26.7 Language. These Terms may be translated for convenience, but the English version governs.

27. Contact

Email: hello@pantrypic.com
Address: 3/79 O'Donnell Street, North Bondi NSW 2026, Australia

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ANNEX A — FEATURE‑SPECIFIC DISCLOSURES

• Image & Ingredient Detection. Automated detection is probabilistic and may be inaccurate. Always verify ingredients and allergens on physical product labels before consumption.

• Receipt Scanning. Receipt data extraction is automated and may contain errors. Verify scanned items against your actual purchases.

• Digital Pantry & Inventory. Your pantry data is based on what you enter or what is detected. We do not track actual consumption or expiration; you must manage your physical inventory independently.

• Nutrition Information. Nutrition data may be estimated from databases and may not reflect actual products, brands, or serving sizes. Do not rely on the Services for medical or dietary decisions requiring precision.

• Recipe Suggestions. Recipes are suggestions based on detected or entered ingredients. Cooking times, temperatures, and methods are general guidance. Always follow safe food handling practices.

• Shopping Lists & Integrations. Where we enable export to third‑party retailers or apps, we are not responsible for their pricing, availability, or substitutions.

• Sharing & Social Features. Content you share may be visible to users anywhere in the world. Do not share private or sensitive information. You can delete your shared content, but copies made by recipients may persist.

• Push Notifications. Require your permission. Manage notification preferences in the App settings or your device settings.

• Beta/Experimental Features. Features labelled beta, labs, or experimental may be less reliable and may be modified or removed without notice.

• A/B Testing & Personalisation. We may run product experiments that vary features or content for different users to improve the Services.

ANNEX B — REGIONAL DISCLOSURES

AUSTRALIA
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified by agreement.

EUROPEAN UNION & UNITED KINGDOM
If you are a consumer in the EU or UK:
• You may have a statutory withdrawal right for digital content, subject to your consent to immediate performance and acknowledgment that you lose your right of withdrawal once performance begins
• Your local consumer protection laws apply in addition to these Terms
• You may access the EU Online Dispute Resolution platform at https://ec.europa.eu/odr

UNITED STATES
If you are a consumer in the US, certain state laws (including California, New York, Virginia, Colorado, and Connecticut) provide additional rights regarding auto‑renewal disclosures, cancellation, and refunds. Manage your Subscription in your Store or account settings.

OTHER JURISDICTIONS
Your local consumer protection laws may provide rights that these Terms cannot exclude. Nothing in these Terms is intended to limit any non‑excludable statutory rights you may have.